Privacy Policy

Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from our website. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and where applicable, the EU GDPR.

Data Controller

The data controller responsible for your personal data is:
Company Name: Protein Pals Clothing Ltd.
Email: support@proteinpals.com

Personal Data We Collect

We may collect the following categories of personal data:

a) Account & Identity Data

Full name
Username and password
Date of birth (if required)

b) Contact Data

Billing address
Shipping address
Email address
Phone number

c) Payment & Transaction Data

Order details and purchase history
Payment status and transaction references

Note: We do not store full card details. Payments are processed securely by third-party payment providers.

d) Technical & Usage Data

IP address
Browser type and device information
Pages visited and actions taken on the website

How We Collect Your Data

We collect data when you:

Create an account
Place an order
Subscribe to emails
Contact customer support
Browse the website (via cookies and analytics tools)

Legal Basis for Processing

We process your personal data under the following legal bases:

Contractual necessity – to process orders and manage accounts
Legal obligation – tax, accounting, fraud prevention
Legitimate interests – improving services, security, analytics
Consent – marketing communications and non-essential cookies

How We Use Your Data

We use your personal data to:

Create and manage user accounts
Process payments and orders
Deliver products
Communicate order updates
Provide customer support
Prevent fraud and secure our website
Comply with legal obligations

Marketing Communications

You will only receive marketing emails if you have opted in. You may withdraw consent at any time by clicking "unsubscribe" or contacting us.

Sharing Your Data

We may share your data with trusted third parties, including:

Payment processors (e.g. Stripe, PayPal)
Shipping and delivery partners
Website hosting and IT providers
Analytics services (e.g. Google Analytics)
Legal or regulatory authorities where required

All third parties are required to protect your data and comply with data protection laws.

International Data Transfers

If your data is transferred outside the UK or EEA, we ensure appropriate safeguards, including:

UK International Data Transfer Agreements
Standard Contractual Clauses
Adequacy decisions

Data Retention

We retain personal data only for as long as necessary:

Account data: while your account remains active
Order and transaction data: as required by UK tax and accounting laws
Marketing data: until consent is withdrawn

Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Data portability
Withdraw consent at any time

To exercise your rights, contact us at support@proteinpals.com.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

We use cookies and similar technologies to improve functionality and analyze website traffic. You can manage cookie preferences via our cookie banner or browser settings. For more details, see our Cookie Policy.

Data Security

We implement appropriate technical and organizational security measures, including:

SSL encryption
Secure payment processing
Access controls and monitoring

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

Contact Information

If you have any questions about this Privacy Policy or how we handle your data, contact:
Email: support@proteinpals.com
Company Name: Protein Pals Clothing Ltd.