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Frequently Asked Questions
Find answers to common questions about ordering, shipping, returns, and more.
Ordering & Payments
How do I place an order?
Browse our collection, select your size and design, add items to your cart, and proceed to checkout. You can pay securely via card or other payment methods.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay through secure payment processing.
Is my payment information safe?
Yes. We use industry-standard SSL encryption and secure payment processors. We never store full card details on our servers.
Can I pay with PayPal?
We currently accept card payments only. We may add more payment methods in the future.
Do you offer gift cards?
Gift cards are coming soon! Check back with us for updates.
Can I use a discount code?
Yes, you can apply discount codes at checkout if you have a valid code. Enter it in the promo code field.
Shipping & Delivery
How long does delivery take?
All our products are made to order. You can expect your order to arrive within 2-3 weeks from the date of purchase.
Where do you ship?
We ship worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Can I change my shipping address?
Yes, you can modify your shipping address before checkout. Once your order has been dispatched, address changes may not be possible.
Do you offer expedited shipping?
Standard shipping is included in all orders. Express shipping options are not currently available.
How do I track my order?
You'll receive a tracking link via email once your order has been dispatched.
What if my package arrives damaged?
Please contact us immediately with photos of the damage. We'll work with you to resolve the issue.
Products & Sizing
What sizes do you offer?
We offer sizes XS to XXL in most designs. Check the product page for specific sizing options.
How do I know what size to order?
Each product page includes a detailed size chart. We recommend comparing your usual size with our measurements for the best fit.
Are your products made to order?
Yes, all our products are made to order. This means they're created specifically for you, allowing for customization and reducing waste.
What materials are your products made from?
Our clothing is made from high-quality, durable materials. Check individual product descriptions for specific fabric details.
Are your products sustainable?
We're committed to sustainability. Our made-to-order model reduces waste, and we use quality materials built to last.
Do you offer customization?
Custom designs are coming soon! Stay tuned for this exciting feature.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase if the item is unused and in original condition. Made-to-order items may have different terms.
How do I initiate a return?
Contact our customer support at support@proteinpals.com with your order number and reason for return.
Will I get a refund?
Refunds are issued within 7-10 business days of us receiving and inspecting your return.
What about shipping costs for returns?
Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.
Can I exchange for a different size?
Yes, size exchanges are available within 30 days of purchase. Contact us to arrange an exchange.
Account & Personal Information
Do I need to create an account to shop?
No, you can shop as a guest. However, creating an account makes it easier to track orders and save your information.
How do I create an account?
Click on the account icon and select 'Create Account.' Fill in your email and set a password.
How do I reset my password?
Click 'Forgot Password' on the login page and follow the email instructions to reset it.
How do I update my profile information?
Log in to your account and go to 'Account Settings' to update your personal information.
Is my personal information secure?
Yes, we use industry-standard security measures to protect your data. See our Privacy Policy for more details.
Technical & Website
Why can't I see product prices?
Prices display once you've selected your location. Make sure you've specified your country at the top of the page.
The website isn't working properly. What should I do?
Try clearing your browser cache and cookies. If the issue persists, contact us at support@proteinpals.com.
Is the website mobile-friendly?
Yes, our website is fully responsive and works on all devices including phones and tablets.
How do I report a website issue?
Email us at support@proteinpals.com with details of the problem and screenshots if possible.
Contact & Support
How do I contact customer support?
Email us at support@proteinpals.com. We'll get back to you within 24 business hours.
Do you have a phone number?
Currently, we support customers via email. We aim to respond quickly to all inquiries.
What are your business hours?
We monitor emails Monday-Friday. Responses may take slightly longer on weekends.
Can I cancel my order?
If your order hasn't been shipped, contact us immediately and we may be able to cancel it. Once shipped, see our returns policy.
Didn't find your answer?
Get in touch with our customer support team and we'll be happy to help.
Contact Support