Frequently Asked Questions

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay through secure payment processing.

Yes. We use industry-standard SSL encryption and secure payment processors. We never store full card details on our servers.

We currently accept card payments only. We may add more payment methods in the future.

Gift cards are coming soon! Check back with us for updates.

Yes, you can apply discount codes at checkout if you have a valid code. Enter it in the promo code field.

We ship worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Yes, you can modify your shipping address before checkout. Once your order has been dispatched, address changes may not be possible.

Standard shipping is included in all orders. Express shipping options are not currently available.

You'll receive a tracking link via email once your order has been dispatched.

Please contact us immediately with photos of the damage. We'll work with you to resolve the issue.

Each product page includes a detailed size chart. We recommend comparing your usual size with our measurements for the best fit.

Yes, all our products are made to order. This means they're created specifically for you, allowing for customization and reducing waste.

Our clothing is made from high-quality, durable materials. Check individual product descriptions for specific fabric details.

We're committed to sustainability. Our made-to-order model reduces waste, and we use quality materials built to last.

Custom designs are coming soon! Stay tuned for this exciting feature.

Contact our customer support at support@proteinpals.com with your order number and reason for return.

Refunds are issued within 7-10 business days of us receiving and inspecting your return.

Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.

Yes, size exchanges are available within 30 days of purchase. Contact us to arrange an exchange.

Click on the account icon and select 'Create Account.' Fill in your email and set a password.

Click 'Forgot Password' on the login page and follow the email instructions to reset it.

Log in to your account and go to 'Account Settings' to update your personal information.

Yes, we use industry-standard security measures to protect your data. See our Privacy Policy for more details.

Try clearing your browser cache and cookies. If the issue persists, contact us at support@proteinpals.com.

Yes, our website is fully responsive and works on all devices including phones and tablets.

Email us at support@proteinpals.com with details of the problem and screenshots if possible.

Currently, we support customers via email. We aim to respond quickly to all inquiries.

We monitor emails Monday-Friday. Responses may take slightly longer on weekends.

If your order hasn't been shipped, contact us immediately and we may be able to cancel it. Once shipped, see our returns policy.